FAQs – Ariel Blankets
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FAQs

Do you ship worldwide?

Yes

How long will my order take to deliver?

Your order will take between 7 to 15 business days to arrive at your doorstep once your order is dispatched . You will receive tracking information of your parcel by email between 3 to 5 days of ordering. 

Please note delivery times may vary according to different country’s custom restrictions (we wish this does not happen).

What are my payment options?

We accept payments by Visa, Mastercard, and American Express.

What are my delivery options?

We currently only offer one FREE standard shipping option.

How secure is your site?

Ariel Blankets processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

Can I amend my order?

We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.

Where is my order?

You will receive an email with tracking information once your order is dispatched. This can take between 3 to 5 business days after we receive your order.

How do I track my parcel?

You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

Can I return or exchange an item?

We are unable to return or exchange items. However, if you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

What if I received a faulty item?

We are terribly sorry if this has happened. We would like to sort out any faults immediately.

As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

What are your blankets made of?

Our blankets are made from high quality, super soft, acrylic yarn. They are made to 90cm x 160cm /  35 inches x 63 inches  (up to tip of tail) in dimension and are super stretchy. 

 

How do I use your blanket?

The blankets wrap around the legs (like a sleeping bag) until about knee length (for our model who is 5'7'') then gradually open up from the back to reveal a flat blanket.

The circumference of blanket around the knees area are about 35'' unstretched, and capable of stretching to more than half it's original unstretched circumference.

 

How is Ariel Blankets playing a part in ocean conservancy?

We pride ourselves in donating a portion of our sales towards not-for-profit organisation such as Greenpeace (www.greenpeace.org). One of many Greenpeace’s efforts includes the ‘Safe the Reef’ program, raising awareness to protect the Great Barrier Reef World Heritage Site from the coal-miners in dredging the seabed. Greenpeace is also committed to protecting the ocean from destructive fishing, which means protecting sea creatures like turtles, sharks and dolphins from being killed along with target fishing. Let’s help protect our ocean, every blanket you purchase is making a change.

Where will my order be shipped from?

We have fulfillment centres across the globe in Asia, US and Australia.

Will you be bringing in other sizes and colours?

We are currently working hard in designing blankets for kids and also making them available in other colours. Stay tuned.